FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we will be in touch.
We ship out items 3 days per week. All packages will be shipped within one week of purchase. Tracking will be sent via email once the package ships. Once your package leaves our hands, we are not responsible for any lost, damaged, or stolen packages. Please file a claim with the USPS at: https://www.usps.com/help/claims.htm
Reliquary Perfume does not allow returns or refunds unless an item is defective or we have made a mistake. If there was an issue made on our behalf, please email us with a photo within 14 days of purchase and we will correct the problem immediately. A refund or replacement of the item will happen in 3-5 business days.
Please note, we are not responsible for lost, stolen, damaged, or broken orders. Priority insurance through USPS covers $50 of mistakes made on their behalf and additional insurance can be added to any order.
To file an insurance claim, go to USPS.com and enter your tracking number. The claims process through USPS is quick and easy. Be sure to have a photo of any damage to the box and a photo that shows the shipping label for proof.
As much as we would love to hang out with each and every one of you, I am a solo maker and time is very valuable. Since our community is so dear to us, we do announce all pop-ups on our Instagram @reliquaryperfume and look forward to meeting you all there!
I get this question a lot since I used to teach classes. As much as I enjoy my community, I have bad social anxiety and am introverted, so I am not the best teacher. I am happy to receive emails and hope I can answer your questions there. I also have recipe books available so you can have a launchpad.
All of my perfumes are made with a mix of fragrance oils and essential oils. But aren't fragrance oils bad? Well, I used to think that too, but after much research. I found that I could find products that are highly regulated and meet my standards. I also discovered that some oils contain animals and by using fragrance oils, a synthetic dupe is created and no harm is done to our precious creatures. Some essential oils can be very irritating, that is why fragrance oils were first created, to get the smell people desire, but keep the irritants down. Some people are very sensitive to fragrance oils, but in that case, you should probably be careful with essential oils too! I love using a mix of botanical oils alongside fragrance oils to really explore unique scent profiles!
Perfume oils are different from essential oils as they are cut down to skin safety standards with a carrier oil whereas most essential oils are not. They are a combination of perfumery ingredients that include essential oils and various other natural sources and aroma synthetics to create a well-rounded and full-bodied scent. Essential oils are typically a one note compound that derives solely from distillation, giving it the signature component to the scent that most essential oils have. We love to use both to have a unique scent experience.
Yes! And I encourage you to try a sample set before you invest in a full size bottle to make sure you are in love!
Please do not ingest. Keep out of reach of children and animals. If you are pregnant, it’s generally not a good idea to use essential oils. Additionally, essential/fragrance oils are very potent and can cause allergies or rashes. Always test fragrance on a small patch of skin to make sure that it does not irritate you. Ingredients are listed in each product listing, if you have a known allergy to one of the ingredients, please do not purchase or use on skin. Reliquary Perfume is not engaged in rendering medical advice or professional services. Information available at this site is not intended as a substitute for the diagnosis, treatment and advice of a qualified licensed professional. Always see your practitioner if pregnant, breastfeeding, suffering an illness or accident concerning your treatment options. The information on this website is only presented for educational purposes and as advice for a clean and healthy way of living. No warranty or guarantee of a cure is expressed or implied with any information at this site. In no event shall Reliquary Perfume or its owners or employees be liable to any person, agency, organization and the likes of such parties for any loss or damage whatsoever which may arise from the use of information or products advertised on this site. Any advice is to be used at your own discretion. These statements have not been evaluated by the Food and Drug Administration.
Without a doubt, Tasseomancy, but scent is subjective, so try a few samples for yourself!